Job Description

Inbound and Outbound Calls:

Handle incoming calls from customers seeking service appointments or information, and make outbound calls to remind customers of upcoming service appointments, promotions, or follow-up on past services.

Appointment Scheduling:

Coordinate with customers to schedule service appointments, ensuring optimal use of service department resources and technician availability.

Customer Service:

Provide detailed information on available services, costs, and timelines. Address customer questions, concerns, and complaints promptly and professionally.

Record Keeping:

Maintain accurate records of customer interactions, service bookings, and follow-up actions in the company's CRM or service management system.

Promotions and Upselling:

Inform customers about current promotions, and service packages, and recommend additional services that may benefit their vehicle's maintenance.

Feedback Collection:

Gather customer feedback post-service to help improve service quality and customer satisfaction.

Coordination:

Work closely with the service advisors, technicians, and other staff to ensure seamless service delivery and customer satisfaction.

Qualifications

Education:

High school diploma or equivalent required; additional education or certification in customer service or automotive technology is a plus.

Experience:

Previous experience in a customer service role, preferably in an automotive or service-related industry.

Knowledge:

Basic understanding of automotive services and maintenance procedures is beneficial.

Skills

Excellent verbal communication skills. Strong interpersonal and customer service skills. Proficiency in using telephone systems and CRM software. Ability to multitask and manage time effectively. Problem-solving skills and the ability to handle difficult situations calmly and efficiently.
Job Types: Full-time, Permanent

Schedule:

Day shift
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Work Location: In person