Job Description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
As a Sr. Cloud Services Automation Engineer, you will be responsible for designing, developing, and maintaining robust end-to-end automation solutions that support our customer onboarding processes from an on-prem software solution to Azure SAAS platform and streamline cloud operations. You will work closely with Professional Services, Cloud Operations, and Engineering teams to implement tools and frameworks that ensure seamless deployment, monitoring, and self-healing of applications running in Azure.
How will you make an impact?

• Design and develop automated workflows that orchestrate complex processes across multiple systems, databases, endpoints, and storage solutions in on-prem and public cloud.
• Design, develop, and maintain internal tools/utilities using C#, PowerShell, Python, Bash etc. to automate and optimize cloud onboarding workflows.
• Create integrations with REST APIs and other services to ingest and process external/internal data.
• Query and analyze data from various sources such as, SQL databases, Elastic Search indices and Log files (structured and unstructured)
• Develop utilities to visualize, summarize, or otherwise make data actionable for Professional Services and QA engineers.
• Work closely with test, ingestion, and configuration teams to understand bottlenecks and build self-healing mechanisms for high availability and performance.
• Build automated data pipelines with data consistency and reconciliation checks using tools like PowerBI/Grafana for collecting metrics from multiple endpoints and generating centralized and actionable dashboards.
• Automate resource provisioning across Azure services including AKS, Web Apps, and storage solutions
• Experience in building Infrastructure-as-code (IaC) solutions using tools like Terraform, Bicep, or ARM templates
• Develop end-to-end workflow automation in customer onboarding journey that spans from Day 1 to Day 2 with minimal manual intervention

Have you got what it takes?

• Bachelor's degree in computer science, Engineering, or related field (or equivalent experience).
• Proficiency in scripting and programming languages (e.g., C#, .NET, PowerShell, Python, Bash).
• Experience working with and integrating REST APIs
• Experience with IaC and configuration management tools (e.g., Terraform, Ansible)
• Familiarity with monitoring and logging solutions (e.g., Azure Monitor, Log Analytics, Prometheus, Grafana).
• Familiarity with modern version control systems (e.g., GitHub).
• Excellent problem-solving skills and attention to detail.
• Ability to work with development and operations teams, to achieve desired results, on common projects
• Strategic thinker and capable of learning new technologies quickly
• Good communication with peers, subordinates and managers

You will have an advantage if you also have:

• Experience with AKS infrastructure administration.
• Experience orchestrating automation with Azure Automation tools like Logic Apps.
• Experience working in a secure, compliance driven environment (e.g. CJIS/PCI/SOX/ISO)
• Certifications in vendor or industry specific technologies.

What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9305
Reporting into: Director of Cloud Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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