Job Description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
The NICE CXone CCaaS Platform delivers essential services to all business applications. Its infrastructure processes billions of API requests daily, utilizing a combination of AWS-based serverless services and microservices. Internal users of the NICE CXone CCaaS solution depend on Platform services for authentication, ACD routing, tenant management, licensing, and more. Our team ensures compliance with OLA standards and maintains 99.999% uptime to support the success of business applications.
How will you make an impact?

• Analyses information, solves problems and reaches conclusions within his/her professional space
• Responsible for delivering feature(s) for enterprise-grade software independently.
• Regarded as a professional that requires minimal supervision.
• Verify and Automate a RESTful API solution built on the AWS API Gateway, Microservices.
• Verify and Automate a Web Portal solution built on the Angular 18 and above.
• Work with CloudFormation templates to extend and refine our AWS infrastructure.
• Monitor Cloudwatch logs, alarms, legacy application logs, troubleshoot them and report potential issues and verify in a defined release cadence.
• Integrating with multiple internal products to provide seamless CXone CCaaS offerings.
• Manage IAM permissions and work with DevOps to maintain "least privilege."
• Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health.
• Effectively collaborate with cross geographical team and willing to stretch at times.
• Effectively collaborate with TS/TAM/NOC to address queries and concerns.

Have you got what it takes?

• Bachelor's degree in Computer Science, Graduate, Masters with Computer Science as major
• 2+ year of experience in Software Development as a QA
• Experience in one or more of the following software languages: Java, SpringBoot, NodeJS, Angular 18,
• Experience as an Automation Engineer using tools like: Cucumber, Protractor, Playwright or equivalent.
• Open to learn new tech stack as need be.
• Writing Test Scenarios and Test Cases referring to EPIC acceptance criteria
• Hands on experience with AWS technologies
• Experience deploying and supporting RESTful APIs
• Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues.
• Experience working with SQL Server /AWS DDB or equivalent.
• Experience with DevOps tools and processes.
• Jenkins, Git, Docker
• Scripting: Unix, Shell, Groovy, Python
• Sonarqube
• Working knowledge of user stories and use cases
• Working knowledge of object-oriented software design and design patterns
• Comfortable working in a fast-paced environment

You will have an advantage if you also have:

• Experience working in a CI/CD Environment
• Experience(s) as a technical or team lead.
• Experience with telecommunications/telephony.
• Experience working with call centers industry.
• Experience with/knowledge of agile development processes.
• Experience with Jira

What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 8746
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Skills Required