Job Description

JOB DESCRIPTION of Application AND Functional Support
Job Title: Assistant Manager-I/ Assistant Manager-II
Department: IT
Reports to: Sr. Manager Experience: 3-8 Years
Required Qualification: B.E./B Tech/BSc (with PG Dip Computers)/ BSc (IT) / MCA
Preferred Qualification: BE/B Tech
Skill, Knowledge & Trainings:
Skills:
Mandatory:
? The Application Support Engineer will work in shifts (excluding night shifts).
? Must have hands-on experience in deploying and supporting applications built on the Java stack in a Linux environment.
? Proficient in working with PostgreSQL database technology.
? Experienced in deploying web applications on Apache web servers.
? Strong hands-on experience with the Linux operating system.
? Practical experience with IBM WebSphere MQ Series (both MQ Server and Client) is required.
Knowledge:
? The incumbent must possess strong proficiency in the following areas: Spring Boot, Spring Framework, Java, REST APIs, and React JS.
? Basic troubleshooting skills for both Windows and Linux operating systems.
? Ability to provide first-level support for LAN and WAN networks.
? Capable of accurately understanding and diagnosing technical issues over the phone and delivering appropriate support.
? A good understanding of ISO 20022 standards and payment systems is a plus.
Training: NA
Core Competencies: As per Knowledge and Skills given above
Functional Competencies: Banking / KYC
Job Purpose:
To provide application support and maintenance for Java-based applications, along with offering member support via phone and email.
Area of Operations Key Responsibility
? Application Support and Maintenance
? Provide both technical and functional support to member banks via telephone and email
? Application Deployment and Maintenance: Responsible for the deployment and ongoing maintenance of assigned projects.
? Production Support: Ensure production support for payment systems by performing the following tasks:
? Beginning of Day (BOD) activities
? Intra-day application monitoring
? End of Day (EOD) activities
? Patch upgrades
? Web server installation
? Troubleshooting and analysis
? Maintaining production Standard Operating Procedures (SOPs) and deploying production releases
? Investigating user queries through database queries (SQL), application log file analysis, order and trade issues, and application flow interruptions
? Team Liaison: Collaborate with other teams, including Network, Infrastructure, and System Administration.
? Member Bank Support: Provide both technical and functional support to member banks via telephone and email.
? User Coordination: Coordinate with users to resolve issues and ensure smooth operations.
Any Other Requirement: WORKING CONDITIONS
Should be ready to work in pressure situations and in Shifts (No night shift).
Personal Attributes
The incumbent must demonstrate the following personal attributes: Good Team Player, ability to take responsibility of work assigned and ready to learn new technologies.

Skills Required