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Role Introduction
To develop and execute the cargo services strategies for Delhi, India in order to achieve Key Performance Indicators.
To drive operational excellence and service delivery in Delhi, India by partnering with relevant stakeholders to provide clarity, guidance and support on the set performance targets.
Key Responsibilities
Service Delivery and Excellence
Ensure all cargo operations activities consistently run smoothly and effectively
Lead and manage all aspects of cargo services and operations to give Cathay a competitive edge in terms of service quality
Work with the Area Cargo Manager to establish cargo services standards in accordance with corporate Key Performance Indicators and develop workable strategies to achieve and maintain these standards
Manage the port/area trucking services to deliver a consistent and high-quality cargo and mail service to offline ports
Lead and drive operational excellence by using available service performance tools and established Key Performance Indicators and Service Level Agreements
Actively seek opportunities to drive ancillary revenue and improve the cargo service customer experience
Partner with Area Cargo Manager to set team SMART goals targeting specific performance areas
Ensure problem-free operational and ground-handling management of all charter services
Ensure problem-free handling of all special cargo and expert lift
Monitor and improve Cargo iQ performance and supplier management assessment score both Cargo Terminal Operator and Regulated Handling Agent
Work with the Area Cargo Manager to drive the Unit Load Device compliance program
Address customer issues and enhance service offering in a timely and effective manner
Partner with Group Quality and the Area Cargo Manager to support the port audit programme and initiate self-audits as required
Safety and Regulatory Compliance
Conform to the required safety and security standards, meet all company, local, international aviation, authority and legal requirements
Oversee all safety issues relating to cargo services, specifically but not limited to handling of dangerous goods, freighter load control, cargo build up and aircraft loading
Partner with the Area Cargo Manager to develop Emergency and Accident and Business Continuity Plans Efficiency Improvement
Proactively implement e-AWB and e-Freight initiatives
Support the Area Cargo Manager in managing expenditure related to ground handling, freighter ramp handling and trucking within the approved budget, with the goal to lower the cost per ton
Provide feedback relating to service initiatives to the Area Cargo Manager Partnerships and External Liaisons
Take responsibility to closely monitor third party handling agents performance against Service Level Agreements
Develop close and effective working relationships with local Ground Handling Agents, as appropriate, to extract maximum value from the relationship
Develop and maintain positive relationships with local Civil Aviation Departments and various applicable regulatory bodies to enhance the overall interests of the Company
People Development and Performance Management
Lead, support and encourage own team to achieve success
Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
Supervise and mentor direct reports, encouraging effective collaboration
Demonstrate leadership and lead by example in accordance with Cathay\'s core values
Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
Maintain active and ongoing dialogue in relation to employee goals and individual performance
Actively engage with employees to enhance communication and their understanding of department goals
Enhance the employee experience in line with the role level and the internal brand promise
Requirements
Academic Qualifications
University degree (or tertiary equivalent) in a related discipline
Knowledge, Skills, Training and Experience
A minimum of 4 years cargo services related experiences
Strong working knowledge of airline and the international air freight industry
Proven success records in setting and achieving goals and targets
Demonstrated ability in building, maintaining and leading teams to success
Strong interpersonal and communication skills
Strong decision-making and time management skills
**Candidates must have the rights to live and work in India
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.