Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
Hands-on experience with end-to-end processes in Fraud operations and or Dispute management (Issuer, Acquirer, and customer journey).
Strong attention to detail with a proactive approach to identifying and resolving issues.
Prior experience in testing, quality assurance, or process improvement.
Critical thinking and innovative problem-solving capabilities.
Strong communication and collaboration skills across diverse teams.
Understanding of testing methodologies and tools (preferred, not required).
Solid knowledge of the Credit/Debit Card Disputes and or Fraud Journey.
Willingness to learn and support new skills, tools, and applications.
Ability to manage multiple project priorities in a fast-paced, evolving environment.
Highly detail-oriented with strong accuracy and productivity levels.
Flexible, with the ability to "think outside the box."
Minimum Qualification

• 3+ years of proven experience in product testing, quality assurance, or related roles in product development.(preferred)
• Domain knowledge of financial services, card network operations, disputes and fraud lifecycles, card issuing, and merchant acquiring/processing.
• Ability to connect testing outcomes to business value and compliance impact.
• Strong communication and collaboration skills to work across product, technology, and operations teams.
• Highly organized, accountable, and driven to take ownership of outcomes.
• Understanding of test case design, defect management, and test execution methodologies (manual + automated).
• Outcome-focused mindset with the ability to connect testing results to business value and operational impact.
• High on curiosity and continuous learning, with a passion for uncovering issues and improving workflows.
• Excellent communication skills to work across distributed, global teams and clearly convey test results and business implications.
• Strong sense of accountability and ownership in driving testing to closure with confidence and clarity.
• Proficiency in Microsoft Office (Excel and PowerPoint strongly preferred).

Preferred Qualification
Knowledge of Agile/SAFe product development methodologies.

• Exposure to compliance-driven testing (e.g., Regulation E, Regulation Z).
• Familiarity with tools such as JIRA, Rally, , or Zephyr, and exposure to automation frameworks (e.g., Selenium, UFT).
• Bachelor's degree in Computer Science, Information Systems, or a related field

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required