Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
We have great new opportunity to join the Product team responsible for analyzing data to identify user behavior, trends, patterns, and insights to improve product and to inform product roadmap and decision-making of a new service portal called ISP (Intuitive Service Portal) including overseeing the Foundational components supporting multiple lines of business. This position will be responsible for partnering with our technology, operations, and strategy teams to drive the new user centric designed Servicing Portals leveraging user input and market tends in user experience design.
Job Responsibilities:

• Responsible for analyzing the data for global markets to drive product improvements and strategic decisions
• Develop reports, dashboards, and visualizations which will help to plan/enhance product roadmap
• Support data integrity and data governance initiatives.
• Data Integrity: Ensure the accuracy, completeness, and quality of data is maintained over time regardless of upstream / downstream streams.
• Develop insightful content and analysis for communication with partners
• Ensure proper data validation, testing, and monitoring of the application
• Function as a key member of an agile feature team and manage data assets as per the enterprise standards, guidelines, and policies
• Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment.
• Develop and maintain cohesive relationships with various business and engineering teams to drive product improvements
• Be an active contributor to a future state.
• Document features, user stories and work with the scrum teams to prioritize the user stories

Minimum Qualifications

• 2-4 years of Product Data analysis experience.
• Strong skills in Microsoft Excel for data analysis and modeling
• Knowledge on SQL for querying and validating data
• An enterprise mindset that connects the dots across various requirements and the broader operations/infrastructure data architecture landscape
• Testing and Troubleshooting: Ability to test, troubleshoot, and debug data processes
• Enthusiasm and passion for great products and services and the ability to articulate product functionality
• Curiosity and hunger to know how things work and ability to use that knowledge to find enhancement opportunities
• Detailed oriented, able to identify key questions, make product decisions and determine how pieces of the puzzle interact and impact the overall project
• Recognize issues quickly and determine how to go about getting resolution
• Highly organized, taking individual initiative and accountability for getting results
• Excellent communication skills with ability to engage, influence and inspire partners to drive collaboration and alignment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required