Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
We have some great new opportunities to join the Product team responsible for the design and launch of a new service portal called ISP (Intuitive Service Portal) including overseeing the Foundational components and Journey design supporting multiple lines of business. This position will be responsible for partnering with our technology, operation and strategy teams to drive the new user centric designed Servicing Portals leveraging user input and market tends in user experience design.
Responsibilities Include

• Delivery a new user experience for our colleagues leveraging our new servicing platform (ISP) support multiple lines of business.
• Drive a long-term strategic direction and align prioritization while ensuring user experience design and performance is optimized
• Partner with central and local market cross-functional teams to ensure a global standard that meets local needs
• Define and deliver system solutions that improve the User and Customer experience and drive operational efficiencies while creating a base product that enables future state capabilities.
• Ability to thinking globally and deliver standard reusable journeys that span lines of business and markets.
• Ensure agile standards are followed and that compliance, audit and legal requirements are adhered to for all initiatives.
• Develop and maintain cohesive relationships with various internal and external business partners and create an effective technical partner model.
• Optimize system performance and User efficiency by working with the engineering teams to ensure effective design and response times.
• Ensure timely and high-quality delivery of products, future functionality, improve workflow, product launches and enhanced system capabilities, with a strong emphasis on quality and compliance.
• Be an active contributor to a future state.

Document features, user stories and work with the scrum teams to prioritize the user stories
Preferred Qualifications

• 3-5 years of experience in Product Management and/or Product Development
• Experience with Servicing or Digital Experiences a plus
• Proven customer centric design thinking
• Enthusiasm and passion for great products and services and the ability to articulate product functionality
• Deep knowledge of Product Ownership role and proven ability to create systems from the ground up.
• Understanding of American Express tech and product development processes, known as a business person who can speak both tech and business languages
• Curiosity and hunger to know how things work and ability to use that knowledge to find enhancement opportunities
• Detailed oriented, able to identify key questions, make product decisions and determine how pieces of the puzzle interact and impact the overall project
• Recognize issues quickly and determine how to go about getting resolution
• Highly organized, taking individual initiative and accountability for getting results
• Excellent communication skills with ability to engage, influence and inspire partners to drive collaboration and alignment
• PM/PO certification is a preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required