Company Description
Tesco Bengaluru
We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardizing processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardization and build centralized capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
At Tesco Business Solutions, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best-in-class intelligent Business Services model . We do this by building a world class business services model by executing service model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimizing processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.
At Tesco, inclusion means that Everyone\'s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues, who in turn help to build the success of our business and reflect the diversity of the communities we serve.
\xe2\x80\xa2 Following our Business Code of Conduct and always acting with integrity and due diligence \xe2\x80\xa2 Identifying operational improvements and finding solutions by applying CI tools and techniques \xe2\x80\xa2 Responsible for completing tasks and transactions within agreed KPI\'s \xe2\x80\xa2 Knows and applies fundamental work theories/concepts/processes in own areas of work \xe2\x80\xa2 Resolving user queries in a timely manner and have attention to detail to identify issues \xe2\x80\xa2 Need to work in UK shifts and weekend working \xe2\x80\xa2 Responsible for voice and ticket contact \xe2\x80\xa2 Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively \xe2\x80\xa2 Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA \xe2\x80\xa2 Ensure that the query / issue is understood correctly "the first time" round and therefore; resolution should be accurate and address the query / issue adequately \xe2\x80\xa2 Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries \xe2\x80\xa2 Find opportunities for improving controls; recognizing financial benefits \xe2\x80\xa2 Ability to work as a great teammate across multiple teams and close user queries in a timely manner; ensuring user satisfaction is maintained at all times \xe2\x80\xa2 To be able to create various management reports through various data bases to summarize the problem
Qualifications
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