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: Senior Associate - Branch Operations
About HDFC Life:
HDFC Life, one of India's leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns.. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.
Purpose of the Job:
To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation. To track Persistency and increase the same and Revival UW
Duties & Responsibilities:
-Customer Relationship and Services: . Interacting with external customers and internal customers and addressing their queries, requests and complaints.. Upfront Complaint Resolution. Complaints Management.
-New Business Processing: . Handling end to end New business processing . Scrutiny of accepted New Business application forms, recording rejections. Creation of client IDs and receipting of money.
-Policy Servicing :.Processing all policy servicing txns and follow-up with HUB for same day processing and NAV allocation
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