Job Description

Role: Methods and Delivery Excellence - Associate Director

Service Line: Enablement Services

Target Industries: Large Consulting Firms, ITES & BPO Companies, and Big4 Captive.

Location: Bangalore (Primary) and Gurgaon only

Position Summary:

Methods & Delivery Excellence is one of the key initiatives which will be enabled through 3 workstreams (QADA, Methods & Value Creation). QADA (Quality Assurance and Delivery Assurance) play an important building block as we establish the practice, as it anchors 6 out of the 10 tenets of Methods & Delivery Excellence

Methods and Delivery Excellence is a newly formed entity and a lot need to be established ground-up, including QADA workstream. Having said that the person need to work across the 3 verticals understanding the current related functions operating in silo or smaller independent pockets and have the ability to decide & engineer alignment with the broader vision.

The opportunity

Define, Develop and Establish Quality and Delivery Assurance workstream Client Services Delivery organization, that includes technology consulting, business consulting, tax and assurance work. Establish and confirm an operational rigor working closely with the Service Line/Function leads and their respective quality leadership. Work in conjunction with related global practices, keeping leadership & stakeholders updated

Your key responsibilities

- Definition, adaption and implementation of project management methodologies, processes and procedures, metrics and measurements, reporting and control.

- Contribute to establish and maintain organizational delivery excellence strategy

- Strong Service delivery, process, methods, tools and metrics (CMMi, ISO, Six Sigma, lean, SAFe)

- Responsible for driving quality management and customer satisfaction to ensure appropriate usage of metrics

- Periodically review delivery engagements to ensure compliance with metrics/KPIs and score cards

- Collaborate with all stakeholders to ensure compliance with Delivery Excellence goals and objectives.

- Plan and report productivity measures for all service lines including setting up of delivery excellence measures for predictable delivery

- Experience in defining metrics and measurement based on latest industry trends and best practices.

- Bring in thought leadership with past experience in having worked with many delivery tools and platforms to build integrated delivery platform

- Focus on bringing innovation to improve quality and delivery assurance processes.

- Global exposure and having proven record of working in cross cultural environment. Strong communication & decision making skills.

- Strong analytical & decision-making capabilities along with very strong people skills.

- This would be a supervisory role with both direct & indirect set of reportees.

- Responsible in assigning & directing work, manage, guide & report progress, responsible for performance assessment

Skills and attributes for success

- Stakeholder Management

- Global Mindset

- Influencing and Negotiation skills

- Change Management, Adaptability and Agility

- Innovative mindset and ability to relevant models suiting to the context

- Worked with Quality, Business Excellence function with QA background would be added advantage.

To qualify for the role, you must have

- Bachelors or Masters, preferably with engineering or management background

- 15+ years of experience in a profession services or related industry

- Must have good business acumen along with the process acumen

- Certification not mandatory but any maturity model, process & methods would a bonus

- Experience in working with various stakeholders and cultural intelligence to work with a wide range of people from different background, geographies, countries etc.

- Ability to lead teams and influence teams that may not be positionally working with the person.