Job Description

Job Title: Associate, WFM Dialer Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Responsible for end-to-end dialer and campaign management. Solve Dialer related issues. Managing real time requests as per requirement related to Dialer. Prepare daily / weekly / monthly MIS as required. Produce and analyze daily efficiency reports. Manage real time breaks. Suggest ideas to improve dialing strategy. Effective implementation of agreed dialing strategy Liaise between the Centralized and Site WFM teams. Analysis and reporting of historical center performance statistics. Oversee analysis and reporting of employee performance including schedule adherence. Perform other duties and assignments as directed. Client interactions on the day-to-day transactions. Maintain and analyze the Dialer strategy to meet the required Contractibility and Conversion targets. Responsible to handle first level of Escalation for all Dialer Related issues. Key skills & knowledge: Good communication skills. Good knowledge of MS Excel, MS Access & Power point. Knowledge of Dialer. Proficiency with computers Willing to work in a 24.7 environment. Candidate with Dialer Strategy & Management skill will be preferred. Ability to handle pressure situations. Drive for self-learning and knowledge enhancement. Educational Qualification : Graduate Disclaimer:- \'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \'recruitment\', \'processing\' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.\' Location: IND Kolkata - Millenium City, Tower II, 5th Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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