Job Description

Tech Mahindra Noida is hiring candidates for one of the leading International Telecommunication Provider with Excellent communication skills. Should have relevant experience in Technical International Voice Process.

Serves as a support resource to assist sales in the handling of Customer affecting service issues. Investigates and resolve outages and other issues affecting the quality of service. Engages the resources appropriate for resolving issues. Ensures that company isolation and restoration efforts are timely and effective. Coordinates and monitors hand-offs between organizations. Proactively escalates by phone, following up by email, through the appropriate hierarchical structures. Documents status and closure, per client requirements. Provides status and updates to the Customer and service management leadership. Ensures that leadership is aware of issues requiring executive, media relations, and or external affairs engagement. Complete Issue resolution within prescribed timeframes. Coordinates and documents Root Cause Analysis (RCA) or Reason for Outage (RFO) on outages/chronic outages and works with Maintenance and Customer to correct. Apart from these below are the basic requirements - Graduate in Any stream Experience in international calling if the USA, that would be great Basic technical knowledge Ready to work in a 24x7 shift Good English speaking skills Customer-centric Ready to work in rotational shifts Ready to work from the office Should be able to perform under pressure

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