Job Description

Corporate:
Light & Wonder\xe2\x80\x99s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

About Company

Light & Wonder is a global leader in game experiences. We create content, hardware and systems that connect iconic titles across any place or channel. By turning games into expansive entertainment, we keep thrilling players with characters and stories they can\xe2\x80\x99t get enough of.

Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 6,000+ member team with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it\xe2\x80\x99s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit .

We are committed to offering very competitive benefits that are aligned with our values and inspire employees to drive innovation and contribute to the organization\xe2\x80\x99s performance. Employees are the most valued resource, and we always look to improve their well-being with a wide range of benefits befitting every individual. Not limited to monetary benefits, we have robust learning and development opportunities that help them to grow professionally.

Our Values

• Dare to be bold: We combine diverse talent to look at the familiar in unfamiliar ways.
• Celebrate perspectives - We combine diverse talent to look at the familiar in unfamiliar ways
• Never settle: We relentlessly push forward to create the extraordinary in every detail.
• Uphold integrity: We promote accountability and respect to raise the bar for ourselves and the industry.
• Win as a team: We bring out the best in each other to share collective success.

Job Location: International Tech Park Chennai, Taramani

Required Experience: 2 - 4 years.

Technical Support Engineer



We are looking for a Level 1 Technical Support Engineer to provide enterprise-level assistance to our users. You will be responsible to monitor the ticket queues, take care of access/termination requests for the different applications, diagnose, and troubleshoot basic problems and escalate unresolved issues for support to appropriate internal development teams.

Technical Support Engineer responsibilities include service ticket registration, monitoring and analysing the health status of relevant applications, resolving basic technical issues, and using remote desktop connections to provide immediate support. You will use email and chat applications to give end users quick answers to simple application issues. For more complex problems you would route the end users to the relevant internal development teams

Key Responsibilities:

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Address tickets regarding Application access/terminations.

Routing tickets to the internal development teams based on its complexity.

Assist users in walking them through basic application functionality.

Ask targeted questions to diagnose problems.

Conduct remote troubleshooting.

Requirements:

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Excellent problem-solving skills and documentation skills.

Knowledge on ticketing tools (JIRA preferred), BI tools and LDAP User/Group based access methodologies.

Proven customer service skills.

Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.

Good communication skills (verbal and written)

Qualifications

Light & Wonder