Job Description

1 Job Role Associate Relationship Manager


2 Organization Retail Liabilities -Kotak Mahindra Bank


3 Location Mumbai


4 Work Location Kalina Adamas Plaza


5 Grade M2 / M3


6 Work Experience Minimum 3 yrs

Principal Responsibilities :


Handle personalized service requests of Affluent ( Solitaire ) customers and deliver TAT. Ensure strict adherence to regulatory requirements for Affluent customer segment. Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers. Manage complaints and ensure resolution within TAT. Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship. Deliver performance on service-quality scorecard Visit Customers for service related and profilers.

Skills and Requirements:


Excellent communication skills with customer service orientation Courteous, patient and polite Team player Knowledge of Microsoft Excel Understanding of banking norms and processes * Minimum qualification - Graduate