Job Description

: Essential Job Functions

• Conducts business process outsourcing processes/projects from identification through post-implementation to ensure that client specifications are met and to improve process for future projects.
• Assists in defining outsourcing project scope and objectives. Analyzes and documents client requirements to provide appropriate data to project development and implementation team for client(s).
• Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met.
• Assists with performance and integration testing of business applications to ensure user requirements are incorporated and client requirements satisfied.
• Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration.
• Monitors processes and resolves participant issues; escalates as appropriate.

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, information technology, computer science or related field preferred
• Zero or more years of business process outsourcing, consulting or systems implementation experience
• Experience working with business processes
• Experience working with information technology applications and infrastructure

• Organizational and time management skills
• Basic communication, presentation and facilitation skills
• Ability to apply business and management consulting applications and services
• Willingness to travel

• Office environment