Job Description

Develop expertise on in-house applications.
Responsible to drive all technical and functional issues towards closure
L2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support
Creation of ticket and tracking through lifecycle
Co-ordinate with L3 support for application bug/ enhancement requirement.
Support L3 team during implementation.
This role involves 24*5 rotational shifts supporting internal customers (within the organization) and On-Call support.
QUALIFICATIONS AND EXPERIENCE REQUIRED:
Excellent analytical and problem solving skills
Excellent verbal/written communication skills. Competent in English.
Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
Profile description:
Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
Ability to produce clear written material.
Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.
Customer focused and goal orientated with keen attention to detail.
Strong sense of ownership and ability to follow tasks through to completion

Qualifications
BSC/MSC/BC/MCA/MS-IT, BS-IT

Additional Information
Personal Qualities:
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Successful teamwork experience and demonstrated leadership abilities are required
Proven ability to transfer knowledge and stay aware of current trends and technical advancements
Ability to articulate and present different points-of-views on various technologies
Education: MCA/ PGDCAr r r r r r r Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required