Job Description

Job Title: Associate Product Implementation

About Greytip:

Greytip Software is an HR software company serving global SME businesses through a cloud HR platform - greytHR. The greytHR platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakh+ users.

The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutory

compliances, expense claims, employee self-service and much more.

Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai,

Hyderabad, Pune, and Dubai.

About Department: Large Business Unit (Delivery team) - This team handles the enterprise clients onboarding to the Greythr application. Client onboarding is one of the important stages that new users go through to get set up and start using our product. It covers the whole journey from initial sign-up to product activation and first use. Customer onboarding aims to deliver value to our clients as early as possible. Crucially, onboarding isn\'t just about teaching new users how to use our product. The best customer onboarding strategy puts our customer\'s goals at the heart of the process. The ultimate goal of our onboarding process is to set our customers up for long-term success with our product, right from the very start.

Position Purpose : To be in one of the Product Implementation team.

Preferred Functional Knowledge: Should be from HR & Payroll domain .

Key Responsibility: Client Management & Process Management.

This includes:

\xe2\x9e\xa2 Process oriented Implementation

\xe2\x9e\xa2 Setting the Customer Expectation

\xe2\x9e\xa2 Effective Communication

\xe2\x9e\xa2 Professional Approach

\xe2\x9e\xa2 Quality and Customer Satisfaction

\xe2\x9e\xa2 Completing project on-time

\xe2\x9e\xa2 Ensuring timely project sign-off from the client and Payment collection.

\xe2\x9e\xa2 Issue handling and escalations management

Tools experience if any: Excel & Payroll Knowledge. .

Qualification and Experience:

• Bachelor\'s Degree with preferably an MCom/MBA
• Fresher

• Excellent Opportunity to be involved in high impact work and progressive learning environment.
• Great team members & energy filled work environment.
• Competitive salary.
• Remote working.

greytHR