Job Description

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Overview:

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,300+ employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries. Cvent's software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.
In This Role, You Will:

• Support clients over the phone and email by answering their product questions and
• offering technical assistance
• Offer best practice tips to clients to boost their meeting attendance via Cvents marketing
• engine
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Implement and manage the online portion of client events as and when needed
• Gather client requirements and implement them in Cvents event management software
• Communicate with the client and review the initial implementation with them and make
• required changes
• Provide suggestions to the client to improve the overall result of the implementation and
• help client meet their goals
• Document all communication with the client in Cvents CRM software

• Excellent communication skills (verbal and written)
• Graduate/ Under-graduate(drop-out) with 1-6 years of work experience
• Strong analytical and logical skills
• Experience in US Customer service is must
• Strong business acumen, ethics, and high integrity
• High comfort level in using online software products
• Must be articulate, organized, detail-oriented and have ability to multi-task
• Quick learner, with a positive attitude and ability to work well within a team