Job Description

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

Roles & Responsibilities: (What you'll do)

Learn the day-to-day duties of Accounts Payable, Billing, Terminations and Credit Control. Support each of these areas and provide cover where needed. Maintain professional and clear communication with customers and suppliers to ensure excellent customer experience and SLA's are met. Build good working relationships within finance but also with the wider business to ensure of goals are met. Check and enter purchase invoices onto systems and updating payments received. Raise purchase orders. Liaise with suppliers for accurate delivery dates. Chase customers for outstanding payments. Respond to finance related queries. General administrative tasks to support the team. Help with any finance projects that form part of our company priorities.

Qualification & what you have

Bachelor's or Master's Degree in Commerce, or equivalent qualification in a related discipline.

Experience:

5+ year of professional experience

Preferably 2+ years' experience within a similar operations / finance capacity.

Understanding of supply chain would be beneficial

Good understanding of

accounts

payable

&

receivable

Skills

Excellent verbal communication skills in English language. Good Team Player, Should be dynamic, self-motivated and disciplined. Excellent interpersonal skills. Ability to take decision under stressful condition. Willing to learn, innovate and achieve the best Strong negotiation and liaison skills Excellent analytical, organisational & communication skills. Proficient in Microsoft Office. * Able to demonstrate initiative and liaise with different departments to properly fulfil the processes and streamline these.