Associate

Year    New Delhi, Delhi, India
Unstop
47 Current Jobs Openings
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Job Description

DetailsUnstop is looking for an Associate- Operations who can be the liaison between the Operations team and the users. They will be responsible for resolving users' issues and requests in a timely manner. Prioritize, organize and execute solutions to said issues and requests.Responsibilities of the Candidate:

  • Assist with challenging user requests or issue escalations as needed
  • Be the primary point of contact and build long-term relationships with user
  • Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
  • Cooperate with different departments to improve business operations
  • Communicate with the team to develop strategic operations goals
  • Make recommendations for business performance improvement
  • Monitor website performance and recommend ways to improve the user journey on the website
  • Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
  • Receive and respond to approval and notifications
  • Resolve any issues faced by the users, ensure redressal for complaints within the shortest span of time
  • Update user through email, phone and online presentations
Requirement:
  • Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Job Type: Full-timeSalary: ?300,000.00 - ?400,000.00 per yearBenefits:
  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Paid time off
Schedule:
  • Day shift
Ability to commute/relocate:
  • New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
  • Current CTC
  • Expected CTC
  • Notice period
Experience:
  • total work: 1 year (Preferred)
Speak with the employer
+91 9654470344

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Job Detail

  • Job Id
    JD2875108
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    New Delhi, Delhi, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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