Job Description

To process, monitor and control transaction processing for Remittance & Payments preprocessing of BNPP WITH THE OBJECTIVE to facilitate smooth functioning of operations while meeting the Operations Objectives of BNPPISPL for all the sites handled. Responsibilities Direct Responsibilities 1. OPERATIONS MANAGEMENT: Processing of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites. 2. OPERATIONS RISK MANAGEMENT: Adhere to control plans and pay attention to risk related areas in operations. 3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects. Anti-Money Laundering / Financial Sanctions (AML/FS) related duties Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision to the relevant authority Contributing Responsibilities 1. OPC: Contribute to the Operations Permanent Control framework 2. CUSTOMER SERVICE: Monitor turnaround times and operational efficiency. Resolve customer complaints and queries. 3. CLIENT RELATIONSHIP MANAGEMENT: Support MO to address ultimate client needs and resolve customer complaints if any. Technical & Behavioral Competencies Knowledge of preprocessing & processing of Remittance & Payments transactions. Knowledge of Basic Banking Internal Accounting Systems and Packages Familiarity with computer applications, MS-Office, Business Objects etc. Familiarity with Banking Back Office Operations, Processes and Systems. Knowledge on various regulations connected with Banking Operations Specific Qualifications (if required) Skills Referential Behavioural Skills : Ability to collaborate / Teamwork Client focused Active listening Communication skills - oral & written Transversal Skills: Ability to understand, explain and support change Ability to manage a project Ability to develop and adapt a process Ability to develop others & improve their skills Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level At least 1 year

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