Job Description

Strategy * Supporting Strategy Implementation Business * Resolve queries from country APU within 24hrs. * Hold rapport calls with country APU team. * Resolve any complaints from stakeholders in respect to my assigned countries.

Strategy Supporting Strategy Implementation Business Resolve queries from country APU within 24hrs. Hold rapport calls with country APU team. Resolve any complaints from stakeholders in respect to my assigned countries. Processes Check invoices for assigned countries (FX and LCY) ensuring there are no overdue items in the queues. Run the payment cycles daily Ensuring smooth running of all activities in respect to process, People, stakeholder and controls as per R2P strategy. Ensuring that a continuous process and efficiency improvement culture is embedded within the function and an established process exists to constantly identify and implement improvement opportunities. Monitoring to ensure that the standards of customer service provided by the function consistently meet or exceed the requirements set under the Service Level Agreements agreed with the customers. Drive process standardization and best practice sharing across all teams in R2P. Drive modular thinking around processes that runs on process-based organization. Effectively handle change management in R2P post migration of new processes (from design to delivery). Manage and escalate risks arising out of transition of new processes. Support the head R2P where necessary. People and Talent Conduct training and knowledge transfer to my colleagues and country APU staff Working with the other Shared Service Center function managers to ensure proper running of the center and support for the Head, R2P in ensuring a high level of support and service for the countries/businesses served. Work with Head, R2P for recruitment, right skilling, compensation survey and attrition management for the unit. Ensure the right talent is attracted and retained for all key roles Work with Finance teams globally to promote talent moves (both ways) between R2P & Countries / Businesses. Look for ways and means for continuously promoting forums for employee engagements. Encourage colleagues on their creativity, learning & development and bring some fun at work. Risk Management Ensure 100% accuracy in processing. Ensuring that an effective system of financial and operational controls is in place and is working as intended. Ensure robust KRI/KCS controls and checks are in place to manage operational risks in AO. Ensure the major activities and processes are well documented and that a robust BCP plan is in place. Facilitate tests on periodic basis and provide adequate support to the Department Continuity Co-ordinator. Regulatory & Business Conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Leadto achieve the outcomes set out in the Bank&rsquos Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Key Stakeholders Country APU Teams Financial Controllers Other Responsibilities Managing the assigned tasks professionally and efficiently. Participate and support in all Global GFS initiatives as launched from time to time (viz., Controls, Reengineering, Training etc.,) Keep up pace with fast evolving industry and ensure that unit has an edge over others in terms of people & processes. Conduct periodic tests of key controls in accordance with the operational risk policy framework. Ensuring compliance of regulations, policies and requirements of the hubbed countries. Contributing to the effectiveness of the team by utilising interpersonal skills to work with members effectively and to communicate across teams in GFS in order to ensure smooth operations for the Centre. Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement. Ensuring total customer satisfaction by providing quality service, that is error free, submitted in a timely manner and communicated effectively. To perform the activities as defined when performing the role of Backup during the absence of Primary responsibility holder of the activity. To achieve 100% back-up and leave plan. Role Specific Technical Competencies Spot Opportunities Communication Collaborate Deliver Sustainably Achieve Results Solve Problems About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, todrive commerce and prosperity through our unique diversity, together with our brand promise, to behere for goodare achieved by how we each live ourvalued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website