Job Description

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

The Role Responsibilities

• Accountable for completing various activities related to Account opening/closing and associated process
• Responsible to own end to end relationship for respective products and stakeholders
• Accountable for numerous Control & Reconciliation processes to ensure the internal team & database integrity.
• Collation and production of Governance & Management Information Reports for the submission into various forums, covering:

• Core activities of Sourcing, Appointment, Oversight & Exit of relationships
• NAMS account opening/closing case management,
• ORF performance
• Maintenance of NM Published Information and data, on various team SharePoint sites, internal Bridge sites, by keeping published information up-to-date and relevant
• Expected to work closely with regional Network Managers and stakeholders across the world
• Have sound understanding of Network Management lifecycle and various products like Correspondent Banking, Cash partnership, Custody etc
• Ideal candidate will be strong on Data Management, potentially including design of a coherent NM data model and improve on the current NM governance & control documents and mechanisms to ensure consistency of design, representation, and publication
• Branding of the NM function by ensuring the necessary professional standard applicable to published documents, consistency of website appearance, layout, content
• Accountable for sourcing Plan maintenance and progress updates - to ensure all appointment requests are managed according to Network Management Framework (NMF)
• Accountable documentation Log maintenance (control point to ensure that all appointments are concluded with required documentation sourced, stored, and recorded)
• PDD maintenance and scheduling updates - to ensure all appointed agents are correctly reflected on the PDD list, with Rating assigned and DD frequency and dates agreed
• Management Information Reporting on team progress on deliverables across: Appointments, Due Diligence, Rationalization Plan, NAMS cases per NM (and GBS)
• NM Data governance: design of data model, improvement of data management, structure, representation and publication
• Actively look for opportunities to standardize processes / automate / eliminate nonvalue added activities and implement them for process improvements
• Perform end-to-end analysis of processes and controls and propose solutions for addressing gaps, from a NM perspective
• Follow up on risks with both internal teams and external stakeholders for timely closure without becoming overdue and promptly update actions to risk teams ahead of target timelines

Strategy

• This Network Management role is responsible for establishing, executing (and accurately reflecting in the required control documents e.g., sourcing plan, provider list, rationalization plan) through which to plan and manage the function's strategic objectives.

Business

• Network Management is a group function, with the role residing in the region of providers and where the Network Manager represents Standard Chartered Bank group's interests for the respective affiliate relationships that have appointed their respective provider(s). Through a series of Service Level Memorandums, the scope of coverage extends to include all businesses of the bank, as it relates to the selection, appointment and oversight of custodian, correspondent banking, cash management arrangements and the related data management steps to reflect these actions in the various NM control documents/systems.

Processes

Control Document maintenance

• Sourcing Plan
• PDD Schedule
• Rationalization Plan
• Documentation Log
• Various reconciliation and controls

ORF/COS reporting

• KCI & CST reporting for relevant processes

Documentation Management:

• Management of Documentation Log, with the aim of establishing suitable register and process for storage of all related provider documentation.
• Participation in physical storage annual reconciliation and remediation of associated documentation.

People & Talent

• Lead through example to build an appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with Network Management, risk, and control partners. Sound operational knowledge of related banking processes as it relates to the appointment of respective providers is pivotal in ensuring that arrangements are suitable and that the bank is not exposing itself to any undue risk.
• Data management skill and awareness, this role needs to understand the value of data, from how it is captured and the responsibility of ensuring accuracy

Risk Management

Network Management is responsible for identifying, assessing, monitoring, controlling, and mitigating risks on behalf of the Group as it relates to the appointed provider(s). It requires an awareness and understanding of the main risks facing the Group:

• Requires thorough understanding of:

• The Network Management Framework and processes for the selection, appointment, and oversight of their respective providers.
• Process Ownership of the Network Management process residing in the Digitisation and Client Access Process Universe as per The Operational Risk Framework
• Actively assess risks and potential failure points in the processes handled and help highlight the areas to line managers and risk teams

Governance

• It is imperative that all members of the Network Management function thoroughly understand the Network Management Framework and abide by the policies that are listed as relevant within that document. Notwithstanding, each is to ensure they comply with all relevant policies of the bank.
• NMs are to be aware of, and adhere to and update as required, the following NM governance documents: Sourcing Plan, PDD List and Heatmap, Rationalisation Plan, Documentation Log and the Nostro Account Management System (NAMS),

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

The Network Management function in GBS have the following key stakeholders:

• Global Head, Network Management
• Head, Network Management, Correspondent Banking
• Head, Network Management, Securities
• Head, Network Management, Cash
• Head of Network Management GBS

Our Ideal Candidate

Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Minimum 7 years of total work experience in Banking Industry and exposure to Network management lifecycle, product management, risk, and stakeholder management
• Strong written and verbal communication skills required, comfortable in presentation
• Strong Analytical, process flow and operational mapping expertise
• Self -motivated, takes ownership and pride in producing work of the highest caliber
• Team player with a flexible attitude and dynamic/adaptive approach
• Ability to work independently and adapt to changing priority

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