Job Description

- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.Ideal Candidate:- 2-5 years of experience in the internet/technology industry (mandatory)- B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.- Accountability and personal organisation are essential- Experience in managing a diverse group and training each according to company standards- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.- Self-motivated and proactive mindset with the ability to work independently and as part of a team.- Experience in the tech industry or a related field is highly desirable. (ref:updazz.com)

Skills Required