Job Description

Role Responsibilities

Processes

• Managing a team of highly efficient people responsible in CDD Operations at all times by effective supervision
• To Solve Issues relating to Customer Service and Operational Issues
• To meet and surpass agreed SLA standards agreed
• Ensure that No Failed Audit or High Risk Audit Issues exist
• Function as an independent controller
• Ensure that there is no Operational Loss in his / her area of control
• Ensure the smooth running of CDD Ops. at all times by effective supervision.
• Ensure that SLA\xe2\x80\x99s are periodically reviewed with country and other operational units.
• Ensure that system Access Controls are followed as per IT Security Policy.
• Ensure appropriate Delegated Authorities are in place for all verifiers in the unit.
• Ensure BCP / BIA is in place and tested at periodic intervals.
• Ensure that the Unit is adequately staffed to meet the business needs
• Ensure monthly business specific KCSA is completed and confirmed before agreed timeline
• Ensure that Knowledge on Systems and Procedures is updated by keeping track of periodical circulars and other instructions issued. Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
• Ensure timely archival of records with service provider and proper maintenance of inventory of archived records.
• Ensure DOI\xe2\x80\x99s are reviewed and updated periodically, complying with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the senior management
• Identify and report all exceptions on non compliance with standard controls
• Identify and report all weaknesses inherent in the standard controls
• Continuously look at opportunities to better process efficiency either through simplication, standardisation or Robotic automation
• Look for opportunities to hub processes with a view at better scalability and cost.

Risk Management

• Identify and escalate Risk Issues as per ORMAF Policy.
• Implement suitable mitigations for the identified risk issues.
• Adhering to laid down Operating Procedures and Group Risk Policies at all times.
• To report unit\xe2\x80\x99s OR issues and losses to UORM
• To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management

Governance

• Ensure timely escalation to Management of any exception noticed related to work and environment.
• Discharge Key Holders Responsibilities as per Group Policies

Regulatory & Business conduct

• Ensure strict compliance to Group Code of Conduct at all times.
• Compliance with all relevant Group Policies related to Retail Banking
• Compliance with all relevant Group Money Laundering Prevention Policy
• Compliance with Group Operational Risk procedures

People and talent

• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Motivate the team by appreciating any good work done by the team members instantaneously and also by nominating for ICON Awards if really deserved and maximize Productivity of the team
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
• Actively participate and encourage participation of team members in Projects and Initiatives
• Ensure proper training is given to team members whenever required.
• Ensure backup staff is identified and trained
• Ensure learning & development plans are in place for all team members.
• Ensure Performance Appraisals are done for the team as per HR Policy and P3 updated timely.

Key Stakeholders

• Peers, Subordinates in RBO \xe2\x80\x93 CDD Ops.
• Peers in other Units in GBS India
• Country Retail Banking Operations & CDD Operations

Other Responsibilities.

• Ensure that Productivity / Accuracy MIS is updated periodically
• Upholding the Values of the Group and Company at all times
• Ensure proper succession plan for all roles are prepared
• Participate & encourage participation engagement & CSR Initiatives.
• Ensure adherence of clean desk policy

Our Ideal Candidate

Qualifications

For Grade E: 6 to 8 years of relevant work experience in the following areas:

For Grade F: 8 to 12 years of relevant work experience in the following areas:

• Analysis skills: able to analyze data, expert working knowledge of MS Office Suite and communicate clearly and concisely.
• Banking operations experience and service oriented attitude.
• Expert knowledge in KYC / Client Due Diligence / AML Domain
• Very good communication in English (articulation and writing).
• for personnel recruitment, selection, training, employee relations and negotiation (For Grade F)

Role Specific Competencies

• Prior People management experience is mandatory.
• Transition management (For Grade F)
• Ability to manage more than 1 client stakeholder relationship (For grade F)
• Knowledge of principles and procedures

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Standard Chartered