Job Description

Role Responsibilities

Processes

• To Solve Issues relating to Customer Service and Operational Issues
• To meet and surpass agreed SLA measures.
• Accurate check and release of new loan draw down, rollover of loans and other loan maintenance activities
• Accurate check and release of fee transactions
• Accurate checking of diary system so that all actions are correctly done on due date.
• Ensure timely reply/holding replies to Queries/Emails raised by business units across the group
• Accurate checking and timely submission of Group/Regulatory returns (if any)
• Ensure that entries to Customer Accounts and General Ledger Accounts are prepared, checked and posted correctly.
• Ensure that all first pass errors are captured without bias and submitted to the Unit Manager for KPI, 2 working days after the month end.
• Ensure all complaints/second pass errors on their team/themselves are logged in and submitted to the Unit Manager for KPI, 2 working days after the month end.
• Ensure that Productivity/Accuracy/timeliness MIS is updated periodically
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals
• Actively participate and encourage participation of team members in out serve/ideal projects and initiatives.

• Ensure proper training is given to team members whenever required.

People and Talent

• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Ensure identified back up staff is trained

Risk Management

• Support KCSA RP by providing necessary samples/ clarifications.
• To escalate unit\xe2\x80\x99s OR issues and losses to Manager
• Adhering to laid down Operating Procedures and Group Risk Policies at all times
• Ensure that all Key exception reports are being checked and items resolved.

Governance

• Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
• To always strive to have a positive VOC

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Ensure strict compliance to Group Code of Conduct at all times.
• Compliance with all relevant Group Policies related to Wholesale Banking
• Compliance with all relevant Group Money Laundering Prevention Policy
• Compliance with Group Operational Risk procedures

Key Stakeholders

• Peers, Subordinates and Managers in GLS, CPC / GBS Chennai.
• Peers in other units in GBS India

Other Responsibilities

• To actively participate in BCP / DR and any other UAT.
• Actively participate in Out serve / Ideal Projects and Initiatives
• Participation in engagement and CSR activities
• Embed Here for good and Group\xe2\x80\x99s brand and values in GLS

• To prepare/provide inputs for all MIS submission.

Our Ideal Candidate

• Analysis skills: able to analyse data, advance working knowledge of MS Office Suite and communicate clearly and concisely.
• Banking operations experience and service-oriented attitude.
• Good knowledge in corporate lending operations
• Good communication in English (articulation and writing).

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Product Knowledge Advanced
• Process knowledge Advanced
• TP System knowledge Advanced
• Operational Risk Knowledge Advanced
• Client Centric Advanced
• Stakeholder Management Advanced
• Precision/Accuracy Advanced
• Communication Advanced
• Change Management Core
• Data Analytics Core
• Strategy Formulation & Implementation Entry
• People Management Advanced

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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