Job Description

The Learning Lead (LL) 2 works to identify, recommend, and create digital learning solutions that help the lines of business meet business goals. Critical aspects of the role require a team member with strong skills and experience who: * primarily

The Learning Lead (LL) 2 works to identify, recommend, and create digital learning solutions that help the lines of business meet business goals. Critical aspects of the role require a team member with strong skills and experience who: primarily designs and develops digital learning solutions, scopes, implements, evaluates, and manages learning development projects works on complex training projects, sometimes multiple projects concurrently identifies ways to innovate and drive learning retention and mentors more junior members of the team manages a design project lifecycle: receives a project request, helps determine modality, creates the design strategy and digital learning solutions, validates the course on a Learning Management System (LMS) and addresses learner feedback may also spend a significant amount of time editing and enhancing existing programs, especially new hire training Key Responsibilities The Learning Lead (LL) 2 works on new training requests and requests to update existing training (typically new hire programs and continuing development programs/learning products) in the following ways: ProjectManagement/Needs Analysis Reviews initial training requirements and documentation from project sponsor and Subject Matter Experts (SMEs) Works with project sponsor, management and SMEs to understand needs, make recommendations, and develop training to continuously improve employee performance Applies agile methodologies and manages all aspects of training projects through the learning design process Holds SMEs and others accountable for content delivery, review and approval deadlines, escalates appropriately Regularly communicates project status to all involved parties Design Identifies and develops innovative, impactful solutions that address requirements, improve learner outcomes and deliver measurable results to the business Employs design thinking, digital design and agile development processes Creates and implements learning products consistent with adult learning theory that effectively conveys key information and achieves learning objectives Identifies effective instructional design techniques/modality to ensure maximum learner retention with emphasis on applying digital first approach Effectively uses current training technology tools and software (e.g., Captivate, Storyline, Vyond, etc.) focusing on both quality and speed to market Designs and develops training for large, complex projects, as well as enhancing and maintaining existing learning programs Evaluation Designs, executes, and monitors the learning evaluation strategy based on Kirkpatrick's levels of evaluation Measures the effectiveness of the training by reviewing learner feedback and testing data, addresses gaps as needed Analyzes and summarizes results/impacts and shares with key stakeholders Teamwork/Culture Ensures collaboration with training peers to identify efficiencies, opportunities to leverage content, design approach, best practices, and innovation Displays a growth mindset by embracing new training technologies and approaches with emphasis on 'digital first' design that leads to learning solutions that are effective and efficient Partners with other LLs and other learning professional in workgroups (squads) to execute priority initiatives Partners with Trainers to improve and assess the effectiveness of training content Demonstrates adaptability, is coachable and open to giving/receiving feedback Ensures that all training materials are properly reviewed and approved by required business partners Appropriately follows team procedures Qualifications: Bachelor's degree in learning and development, instructional design, educational technology or similar degree (preferred) 3-5 years of experience in design, developing, and implementing instructional design solutions (strongly preferred) 3-5 years of experience identifying root cause, performance gaps, recommending non-training solutions (preferred) Strong consulting, negotiation and influence skills Strong organizational and time management skills Strong self-awareness and sense of accountability Strong analytical and questioning skills Proven accomplishment in building relationships with customers and internal clients Able to synthe and distill large amounts of information into key messages Financial services industry experience (preferred) Expertise in advanced design tools (preferred) Knowledge of Learning Management System (LMS), course publishing, SCORM and AICC, eLearning taxonomy and the basics of Internet technology (preferred) Some exposure to developing for mobile devices, HTML5, JavaScript and other client-side languages would be helpful and are not required