Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you\xe2\x80\x99re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential.

Principal Responsibilities

• The jobholder is expected to deliver an exceptional needs-based relationship management service to high value international customers and prospective international customers, supporting the bank\xe2\x80\x99s long-term strategy to become the Leading International Trade and Business Bank. The jobholder will acquire, retain and grow portfolio of international customers profitably by identifying and meeting their needs.

The jobholder is also expected to:

• Act as a champion on international products, services and Bank\xe2\x80\x99s cross border capabilities
• Act as Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of all that we do, setting world class standards
• Grow sustainable revenues from existing customer portfolio and through targeted acquisition of quality new-to-bank international customers
• Build a network of business introducers in the local professional and business community
• Champion international business in accordance with the Global IRM principles and promote HSBC as the bank of choice for international SMEs
• Generate new-to-bank business through proactive management of shadow portfolios*
• Increase profitability, relationship depth while minimizing risk.
• Work with product partners (such as PCM, Trade, Insurance) to assess needs of international and domestic customers and offer appropriate solutions.
• Generate cross country referrals facilitated via Global Links and local or overseas IBC, whichever appropriate.
• Generate quality assets through the use of appropriate risk management tools, price appropriately for risk and ensure superior returns within risk appetite
• Structure credit facilities to ensure optimum balance between customer and HSBC interests while remaining within the bounds of prudent banking
• Offer proactive value-added service to international customers*, international prospects and international professionals
• Keep up-to-date on knowledge of HSBC\xe2\x80\x99s international strategy, capabilities and policies.
• Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.
• Align to MTO and Area Operating Targets defined by the Group (Revenue, RWA, RoRWA).
• Inspire and motivate junior colleagues to ensure a seamless relationship management service is delivered to a portfolio of international and internationally aspirant relationships.
• Live the Group Values.
• Act as an ambassador for the team and contribute fully to its development, effectiveness and success.
• Support new and existing colleagues promoting and contributing to an engagement culture.
• Proactively share knowledge, experiences and best practices on international matters with other RMs.
• Maintain excellent communication with Group colleagues to ensure a joined up approach to identifying and capturing cross border opportunities.
• Provide active feedback to seniors on process, operations, risks etc. and make recommendation as to how these can be changed to secure the customer and the bank.
• Put customers first in all that we do and develop/increase connectivity
• Own customer engagement; ensure service excellence at all times, for all aspects of any customer, prospect or professional\xe2\x80\x99s interaction with HSBC.
• Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service.
• Take a proactive approach to client planning collaborating effectively with products partners and colleagues to assess customer needs and delivering appropriate solutions

Requirements

Essential

• Qualification to a University Degree and training courses.
• Demonstration of required AML and Sanctions knowledge through attendance at the one-day instructor-led training course and successful completion of the related post-course assessment
• Prior Relationship Management experience.
• Proven ability in identifying and meeting customer needs through a broad range of international products and services.
• Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension.
• Good understanding of the international business trade cycle, forex transactions and the business processes involved when importing and exporting and ability to apply structured bank solutions to match those needs.
• Good level of business acumen and international commercial awareness, including economic, cultural, procedural and regulatory issues

Desirable

• Balanced approach to risk management including techniques to mitigate risk.
• Strong knowledge of CMB\xe2\x80\x99s international proposition / product capabilities.
• Broad knowledge of HSBC Group capabilities.
• Ability to interact with all levels of business customers.
• Strong analytical skills.
• Ability to interact and build relationships with internal and external stakeholders including HSBC overseas offices and local professional community.
• Excellent interpersonal skills in guiding and advising other RMs, and influencing peers and junior colleagues.
• Ability to effectively plan and organise, with tenacity to drive through results.
• Excellent communication skills, including written, verbal, and the ability to deliver compelling presentations.

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Link

Link to Careers Site: Click

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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