Job Description

Job Title Associate \xe2\x80\x93 Integration ConsultingTechnical and Functional implementation ownership during interface implementations:

• Analyze the integration requirements for the customer\xe2\x80\x99s and provide Amadeus interfacing solutions
• Review and validate the overall integration architecture of the customer
• Provide first level of functional, technical support and consulting for interface solutions.
• Provide support during customer integration and acceptance tests.
• Organize and supporting application certification.

Implementation co-ordination:

• Follow-up on the progress and achievement of e-Retail XML/ Webservices/ Digital API and NDC implementation
• Organize and chair necessary workshops (architecture, data-mapping etc\xe2\x80\xa6) with the customer
• Liaise with all Amadeus involved teams: ADP, DEV, PDef, PM and R&D.
• Basic project management , Risk management and tasks prioritization.

Skills & Knowledge \xe2\x80\x93 Technical / FunctionalThe successful candidate will be:

• Service oriented, as he/she will be the main technical interlocutor to the customer team.
• Knowledgeable of airline e-commerce business, reservations/ ticketing/inventory/DCS domain.
• Knowledge of Amadeus Airline IT products and services (good to have)
• Strong at problem solving and analytical skills (gather data, compile information, and prepare reports)
• Interpersonal and communication skills and the ability to work effectively within a multicultural environment
• Good at project management - change management & tracking skills
• Dynamic and good team player
• Customer centric

Specific skills

• Must understand key concepts of airline e-commerce web applications development (1A eRetail is plus)
• Must understand key concepts of web services implementations
• Must be familiar with WBS, XML, JSON, SOAP and HTTP technologies

Travel

• 5-10% to APAC

Education and Years of Experience\xc2\xb7 Engineer degree or university degree in Computer Science or equivalent work experience (IT).

• English Fluent
• Airline domain (Must), Altea Reservation system ( added advantage)
• IATA certifications (optional)
• Work exp : 4-8 years

-Common accountabilities:- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.\xe2\x80\x8b- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.\xe2\x80\x8b- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.Specific accountabilities:Pre-sales
Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)Assistance & consulting
Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems

• Provide functional support and problem resolution within the overall integration project
• Ensure submission of SOR or change proposals (CPR) to Product Management
• Establish and manage the product/solution integration schedule
• Support Integration activities during the implementation project
• Provide formal integration status, KPIs and customer feedback reporting to Management
• Perform final sign-off/ certification prior to implementation in production

Post integration & Post implementation Consultancy

• Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
• Make sure customers make the most of the Amadeus products / solutions
• Identify and prioritize critical issues, problems and root causes

Process Improvement
Follow-up the implementation of internal processes improvement / automationDiversity & InclusionWe are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Amadeus