Job Description

About the Role:

As an HR operations associate, you will handle the effective operation and execution of the internal HR system.

What will you do:

- Manage and oversee day-to-day HR Operations processes, including onboarding, off boarding, letter creation and transfers

- Coordinate the onboarding process for new employees, including background checks, induction sessions and documentation completion

- Ensure the accuracy of data entry and updates in the HRIS system, including salaries

- Handling the end to end off boarding process, including the exit clearances and issuance of relieving & experience letters

- Collaborate with cross-functional teams to ensure smooth execution of HR Operations processes, such as payroll and benefits administration

- Maintain up-to-date and accurate employee records in HRIS and other databases

- Conduct regular audits of employee records and HR systems to ensure data integrity and accuracy

- Process employee\'s data change requests, such as promotions, transfers, salary adjustments, and terminations, in compliance with company policies and legal requirements

- Generate and publish HR reports and analytics to support data-driven decision-making and track HR metrics

- Develop and update HR policies, procedures, and employee handbooks to reflect legislative changes and organisational needs

- Provide guidance to employees and managers on HR policies, procedures, and compliance matters

- Assist in administering employee benefits programs, including health insurance, retirement plans, and leave management

- Collaborate with benefits providers and vendors to address employee queries and ensure smooth benefits administration

- Support the annual benefits open enrolment process, including communication, enrolment tracking, and data management

- Serve as a point of contact for employee inquiries related to HR policies, benefits, and general HR processes

- Proactively identify and implement process improvements and automation to enhance the scalability of the People Ops tea

What are we looking out for?

Must have:

- Bachelor\'s degree in Human Resources, Business Administration, or a related field

- Minimum 5-7 years of experience in HR operations or HR administration, preferably in the SAAS industry

- Excellent understanding of HR processes, policies, and compliance requirements

- Proficient in HRIS and other HR-related software applications

- Strong attention to detail and ability to maintain confidentiality

- Excellent interpersonal and communication skills

- Ability to prioritize tasks and work independently in a fast-paced environment

- Proficient in MS Excel & Data Management skills

Good to have:

- Desire to be part of a fast-moving, hyper-growth company

- Ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment

- Proficient with DarwinBox

Who will you report to: Senior Manager - HR operations

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high-growth mobile technology space

- Innovate at scale, with learning opportunities

What is working at CleverTap like?

- Be a part of a global category creator - hyper growth B2B SaaS startup

- Work in a fast-paced, dynamic environment where your contribution matters

- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team

- Accountability and driving outcomes is the key to success

- Your career here is limited by you and nothing else

- Teamwork trumps individual success

- You are passionate about experience technology and its impact on enabling growth

- Innovate at scale, with learning opportunities and having fun along the way!

About the Function:

CleverTap\'s human resources team works collaboratively with the Functional Leaders and People Managers to make CleverTap a great place to work through hiring best talent and design and implementation of people process and practices.

We are a team of Growth Pilots where everyone works together towards a common objective

P : Act with First Principles

I : Take Initiative

L : Seek to Learn

O : Take Ownership of Outcomes

T : Help Achieve Together

S : Speak up then Commit

About CleverTap:

CleverTap is the World\'s #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It\'s the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.

The platform is powered by TesseractDB\xe2\x84\xa2 - the world\'s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.

Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, S\xc3\xa3o Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.

For more information, visit or follow on and .

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