Job Description

About this opportunity ! We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support. What you will do Act as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Work shift operations as per defined shift roster and actively monitor ticket queues to ensure timely response to tickets Focus on improvement of automated recovery. Secure Customer concern support for Service surveillance and Field service. Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels You will bring Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, valuable services KPI Analysis Analytical and synthesis capabilities Solid knowledge of operation and fix of multivendor telecommunication equipment\'s Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies Basic understanding and working knowledge of Scripting Core and access network performance / configuration parameters and their interpretation and usage. Why join Ericsson At Ericsson, you\'ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\'s possible. To build never seen before solutions to some of the world\'s toughest problems. You\'ll be challenged, but you won\'t be alone. You\'ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

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