Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?

Inviting applications for the role of Associate, Fraud Agent!

Responsibilities for this role include, but are not limited to, investigating, and eliminating fraud risks emanating from Card and Account transactions, identifying potential ID thefts, processing claims, etc. This role requires logical thinking and problem-solving skills with common sense to approach investigations to mitigate fraud opportunities. Other responsibilities include participating in and creating projects and reports as needed, both ad hoc and otherwise.

Responsibilities

• Review system-generated triggers for potentially fraudulent activity on Cards and Accounts.
• Perform verification of applications from new customers for potentially fraudulent activity.
• Perform detailed research and investigation on alerts that are generated for potential Account Take Over / ID theft
• Analyze/investigate banking transactional activities and consumer behavior
• Perform a detailed research on the account and use available /internal resources to confirm your decision
• Demonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure
• The agent is expected to be up to date on the latest fraud modus operandi that is currently trending in the market
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
• Consistently achieve/exceed quality standards for investigations
• Participate in ad hoc projects/assignments as necessary

Qualifications we seek in you!

Minimum qualifications

• High School Graduate or Equivalent. Bachelor's Degree (Preferred)
• Similar work experience at a financial institution
• Candidate should have experience working on Fraud with a background in working Transaction Dispute in the debit and credit card industry
• Adaptability to learn new processes, concepts, and skills and an eye for detail
• Excellent English communication skills - written and verbal and an ability to compose a grammatically correct, concise, and accurate written response
• Analytical & problem-solving skills
• Keen attention to detail & risk identification
• Basic knowledge of Banking Industry & Regulatory Environment
• Ability to articulate research findings and detail them out as per need
• Self-disciplined, diligent, proactive and detail-oriented
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
• Ability to maintain high levels of confidentiality and data security standards
• Experience with Microsoft Office, including Outlook, Word, and Excel
• Demonstrate flexibility to work overtime hours and overnight hours as per business requirement
• Leaves - No leaves during training/ probation period (3 months) and public holidays

Preferred qualifications/Skills

• Demonstrates sound decision making
• Ability to work in a dynamic, fast-paced environment
• Curious & inquisitive personality
• Good attention to detail
• Good Communication Skills - both written and verbal
• Must be able to manage multiple tasks
• Ability to work independently and in a group setting
• Adaptable to change

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .