Job Description

Summary

Event Planning & Operations

Oversee the planning and execution of all events, ensuring alignment with client requirements and hotel standards. Serve as the primary point of contact for clients during the planning process, providing guidance and solutions. Coordinate with internal departments (Culinary, Banquets, Rooms, AV, etc.) to ensure smooth event delivery. Conduct pre-event briefings, event site inspections, and post-event evaluations. Ensure accurate and timely preparation of event contracts, proposals, Banquet Event Orders (BEOs), and function sheets. Maintain a detailed knowledge of hotel facilities, services, and competitive set.

Client Relationship Management

Build and nurture strong relationships with clients, event planners, and corporate decision-makers. Conduct client meetings, site visits, and event follow-ups to secure repeat business. Ensure personalized service delivery for VIP and high-value clients. Handle client feedback and resolve issues promptly to maintain guest satisfaction.

Sales & Revenue Generation

Collaborate with the Director of Events and Sales team to drive event-related revenue. Develop proposals, negotiate contracts, and finalize event agreements in line with hotel policies. Identify upselling opportunities for banquet packages, rooms, F&B, and ancillary services. Contribute to achieving revenue targets through creative event concepts and effective planning.

Leadership & Team Development

Assist in managing, mentoring, and motivating the Events Planning team to achieve departmental goals. Provide training and coaching to associates on event planning standards, communication, and client management. Support in manpower planning, scheduling, and team performance reviews. Foster a collaborative, positive, and guest-centric team culture.

Administration & Reporting

Ensure accurate and updated records of event contracts, agreements, and documentation. Maintain efficient filing systems (manual and electronic) for all event-related correspondence. Prepare reports on event performance, revenue contribution, and client feedback. Monitor departmental KPIs and ensure compliance with brand and operational standards.
Qualifications

Qualifications & Skills

Bachelor's degree in Hospitality, Event Management, or related field. Minimum

8+ years of experience

in event planning, with at least

3 years in a managerial role

within a 5-star/luxury hotel. Proven track record in planning and executing large-scale corporate and social events. Strong negotiation, presentation, and communication skills. Exceptional organizational and multitasking abilities, with attention to detail. Ability to lead a team and collaborate across departments. Strong problem-solving skills and adaptability in dynamic situations. * Proficiency in event management software and MS Office; knowledge of Delphi or Opera S&C preferred.