Job Description

Company Name - Firstsource POSITION PURPOSE Reporting to the VP- Human Resources, the DGM- Human Resources is responsible for the overall functioning of the HR department offshore. This role offers thought leadership regarding organizational and peop

Company Name - Firstsource POSITION PURPOSE Reporting to the VP- Human Resources, the DGM- Human Resources is responsible for the overall functioning of the HR department offshore . This role offers thought leadership regarding organizational and people-related strategy and execution and provides advice on HR procedures, policies, best practices, Rewards , Benefits and statutory compliance to achieve highest level of Employee satisfaction and retention Roles and Responsibilities : Strategic: Create strategy and action plan for HR department which helps meet organizational goals and objectives Partner with BU head/ stakeholders to develop and implement HR initiatives that will improve overall engagement , productivity and retention for the unit Provide expertise in the following areas: Talent Management , Performance management, coaching, compensation and rewards, employee relations, learning and development, rewards and Recognition programs, data analysis and strategic development Coach and guide leadership to drive culture to ensure we continue our fast-paced growth and success Creates professional relationships with both internal and external clients and customers Operational: Oversee all the activities related to HR Department and work closely with the BU heads and HR team members to identify practical solutions to complex and diverse HR issues, and recommending appropriate action plans Analyze trends and metrics to develop solutions, programs and policies to manage attrition Ensure high satisfaction scores indicative in the monthly Employee Satisfaction Survey Initiate and plan regular HR Training for all employees with a view to educate employees on Policies, knowledge orientation and self development sessions etc. Ensure that all HR related communication is appropriately cascaded, Provide forums for employees to raise issues /concerns and also ensure that the same are effectively redressed and Provide engagement solutions to address concerns Responsible for Performance Management and Talent Development of the Business Unit Ensure compliance during client and internal audits, Ensure compliance on all HR activities such payroll, increments, etc Develop and monitor spending against the departmental budget Work with Legal and Compliance Departments to assure HR processes and policies are within the legal framework as required Implementation of Corporate HR Initiatives / Global initiatives Key Performance Indicators: Retention Employee satisfaction Stake holder management DGM - Human Resources : Success profile Experience Critical: Post graduation/Master's degree in Human Resource from a reputed B School 15+ yrs of HR experience out of which 5 -6 yrs of experience in ITES/ BPO function preferred Proven experience in managing Human Resource for a mid to large scale multi - location operations Highly Desirable: Experience in HR Employee Engagement Know-How Critical: Thorough knowledge of HR Domain and Industry best practices Strong Project Management skills Ability to work on various HR projects for the BU Desirable: Experience in designing and implementing HR Strategy Personal Attributes/Traits Collaborative & consultative Socially confident Achievement oriented Creative Analytical Communicative Competencies Business Foresight -Ability to strategize & demonstrate deep business insight that helps identify & develop strategic opportunities Influencing Managing Transformation - Ability to work and lead transformations in a dynamic environment Fostering partnerships with internal and external stakeholders Working across boundaries - collaborative working towards a 'One Firstsource' identity Decision making and problem solving skills Driving Excellence Qualifications Experience Critical: Post graduation/Master's degree in Human Resource from a reputed B School 15+ yrs of HR experience out of which 5 -6 yrs of experience in ITES/ BPO function preferred Proven experience in managing Human Resource for a mid to large scale multi - location operations