- Minimum 15+ years of experience with 7+ years of leading teams for a service delivery organization with large scale operational setup.
- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets.
- Experience in operation in an outsourced environment of HRO domain and in-depth end to end process knowledge. Pre-Payroll Activities for North America Region
- Handled a team of Team Leaders and Managers minimum 50 employees.
- Project Management knowledge and Transition Exposure
- Should have transitioned large client\'s relationship seamlessly.
- Quality - Lean and six sigma knowledge and quality driven person
- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching.
- Ability to communicate and resolve issues that affect Performance Criteria.
- Strong external and management reporting skills
- Perform the work as delegated by the Function Head
- Demonstrated language fluency in English.
- Ability to think strategically, taking a balanced short and long-term view when solving problems.
- Result oriented, with a high level of motivation for self-growth, along with the drive for growing team members and overall organization.
- Ability to utilize information from a wide variety of sources.
- Experience working for a multinational organization and working with colleagues internationally.
- Able to adapt quickly to change and have flexibility with work hours based on the need to communicate with overseas counterparts, as needed.
- US ET Shift working - with some stretch during peak days
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