Job Description

Site Name: India - Maharashtra - Worli Mumbai Posted Date: Sep 5 2023 Uniting science, technology, and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\'s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. GSK is one of the world\'s foremost pharmaceutical and healthcare companies, and we are proud to be part of an industry that improves the lives of others. We embark on a significant transformation journey to support GSK in becoming a top-quartile data-enabled organization. Job Purpose This role will lead a team a highly skilled outsourced team that delivers content and omnichannel and transformation across 70+ emerging markets - bringing together a cohesive team with existing GSK products and tech to delivers next generation content and omnichannel capabilities across our emerging markets. Key Responsibilities Change Management in Emerging Markets: Re-engineer and run a new and improved EM content and marketing operations to be able to drive change and deliver business impact for 70+ EM markets enabled by a thorough need gap analysis and bridging the gaps at the level of people / process and technology by setting up in - market, nearshore and offshore teams responsible to deliver high quality omnichannel, content creation, analytics and digital marketing capabilities to LOCs Working with a global vendor to deliver GSK\'s omnichannel ambition: Keep an eye out for the outside in, identify the changing GSK omnichannel requirements set up and capability intense team for GSK (200+ associates) responsible for driving change in 70+ Emerging Markets Identifying right resources in accordance with LOC needs by conducting multiple round of interviews, aligning with GSK LOCs, formulating and implementing a transition plan, risk / mitigation plan, setting up KPIs, SLAs and most importantly, an achievable vision. An evolution strategy and plan: pulling together outside in best practices to evolve the operation model to meet the changing environment in the Pharma Marketing landscape and to enable the team to become a competitive advantage for GSK to deliver speed to market, data driven marketing and overall efficiency in the overall operations. Capability building: Identifying right resourcing requirements for fully resourced, hybrid and digital only brands fill in the current capability gaps in GSK through external team. Global Delivery: Responsible for delivering of omnichannel data driven customer experience, content creation, data analytics, omnichannel orchestration and digital marketing capabilities across CEP and Emerging Markets (EM) co-build omnichannel delivery teams with individual Emerging Markets for delivering new-age marketing campaigns. Budget Management: Robust budget Management, ensuring operational excellence / efficiencies to deliver value to GSK, Ensuring DC operations are carried out in an appropriate, cost-effective way. Governance and compliance: Deliver change management in Emerging markets and the vision of new and evolved Design Center (DC). Responsible for the effective and successful management of productivity, quality and KPIs, capability building across EM LOCs and governing all of this through regular scheduled reviews. Facilitating and tracking progress of the various strategic priorities and proactively manage risks and issues within and across GSK and vendor teams. Ensure that DC associates act in compliance with GSK\'s policies and applicable laws. Stakeholder Management and Collaboration with procurement, finance, legal, compliance, Global Cx and Data, Tech, CEP, EM Ops, EM LOCs and vendor\'s LT across all the levels of hierarchy. Why You 15+ years of experience and MBA or equivalent Experience of working in a consultancy or leadership position with top 4 agency or consultancy companies Digital Marketing Certifications Data Analytics Certifications Project Management Certifications Campaign Management Channel Strategy & Management Customer Journey Mapping Customer Experience Management Marketing Analytics & Customer Insights User Interface (UI Design) Digital Marketing Data Analysis and Synthesis At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution. #LI-GSK Why Us GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\'s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We\'re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK\'s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. 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