Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
This Product Analyst will be responsible for defining features and user stories, articulating use cases, and defining the e2e customer experience for the Servicing Portals (GSP, ISP) and will work closely with other Product Managers, Product Owners, Scrum Masters, UX Designers, Business Rules developers, RTE among other colleagues.
Key Responsibilities:

• Work with Product Managers and Product Owners to define new product features, scope, and functionality.
• Translate the customer experiences into Features and User Stories, following SAFe/Agile methodology.
• Work with central and local market cross-functional teams to ensure capabilities meet market needs and adhere to local regulatory, compliance and risk requirements
• Develop global capabilities and features that can be deployed locally.
• Obtain feedback on the product to iterate and drive improvements in future releases
• Work with Product Owners to prioritize user stories for the scrum team.
• Maintain pulse on external developments and internal product development to assess implications for our products.

Minimum Qualifications:

• 3-5 years in software development.
• Understanding of American Express tech and product development processes, known as a business person who can speak both tech and business languages.
• Knowledge and previous experience in Product Analyst role for minimum of 1year.
• Curiosity and hunger to know how things work and ability to use that knowledge to find enhancement opportunities.
• Detailed oriented, able to identify key questions, make product decisions and determine how pieces of the puzzle interact and impact the overall project
• Recognize issues quickly and determine how to go about getting resolution.
• Highly organized, taking individual initiative and accountability for getting results.
• Excellent communication skills with ability to engage, influence and inspire partners to drive collaboration and alignment.
• Bachelor's degree or similar working experience will be preferred.
• Knowledge of product/tech development frameworks used: Agile, Agile SAFe, Scrum, Kanban, DevOps, OKR, LPM, etc.
• Manage initiatives independently / with some support.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required