Job Description

Overview:
About IDC: IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years IDC has provided strategic insights to help our clients achieve their key business objectives. IDC\xe2\x80\x99s Insights businesses provide industry-focused advice for IT buyers in the Financial, Government, Health, Retail, Manufacturing and Energy verticals. IDC is a subsidiary of IDG, the world\'s leading technology media, research, and events company. You can learn more about IDC by visiting www.idc.com.


IDC has been recognized by the Institute of Industry Analyst Relations (IIAR) as the 2022 Analyst Firm of the Year for the third consecutive year for delivering critical, timely insights in coordinated efforts around the world, during a time when our customers faced unprecedented challenges. Our people, data, and analytics create global technology insights that accelerate customer success. Responsibilities:

• Focus on providing personalized support to a designated client base, order entry, manages all fulfillment to clients, supports and collaborates with sales representative;
• Assistance to other IDC groups/departments with all client opportunities/questions/issues
• Primary customer service contact for client base, manage all incoming questions/issues, assess situation, provide resolution.
• Coordinate training of new customer utilization of idc.com; ensure overall customer satisfaction, research delivery and usage, and overall value derived from IDC.
• Resolution of billing and invoicing issues
• Confirmation of bookings with Finance to reconcile numbers monthly.
• Work with Regional Account Managers to insure maximum revenue generation per major account.
• Assist sales in mapping IDC products to customer base and creating account strategy.
• Facilitate the penetration and build relationships within all client sites.

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  Must have min. 2 years or more Sales Support or Customer Service experience.
• Fluent in verbal and written in English.
• Excellent data analysis via excel file/pivot table.
• Excellent time management skill.
• Proficient in the use of computer and CRM tools and services, especially Salesforce.com
• Highly Organized.
• Results-Driven.