Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to an Associate Customer Support Representative in Eaton's Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.

• Receive, review and complete selected Purchase Orders (PO) and Purchase Order modifications in the various Aerospace ERP systems by following the processes defined and tools provided
• Be responsible for processing PO's for OEMs and Distributors.
• Expedite orders to prevent customer AOG (Aircraft on Ground) request or machine downtime. Prioritize the orders and shipments in a timely manner.
• Provide product information or leverages internal resources to fulfill requests
• Update the Sales Orders to reflect all the correct information as compared to the Purchase Order
• Prove to be highly accurate, reliable and timely on activities delegated by the Sites
• Maintain accurate and organized order files, order acknowledgments.
• Proactively communicate in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicate in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
• Promote customer satisfaction and achieve cycle time reduction through team-based problem solving.
• Foster an environment which promotes Eaton's goals and philosophy, encourage continuous improvement and builds stakeholder relationships.
• Work closely with SME on taking adhoc projects for the process

Qualifications

• Education level required: Bachelor's
• Years and area of experience required: Minimum 5 years' experience in Customer Service
• Technical knowledge:

• Data entry skills, including proof reading
• Knowledge of ERP (Oracle), order management (including MFG/PRO & Pharos) software programs
• Microsoft office (Excel, Word, PowerPoint)
• Solid understanding of markets (customers, end customers and competitors) and how our products service those markets
• Soft skills:

• Organization and time management skills
• Reasoning ability
• Problem Solving Skills
• Communication skills
• Out-of-the-box thinking
• Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.

Yes! Because you are the one we are looking for, we hope to hear from you now!

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