Associate Customer Service Rep

Year Thane, Maharashtra, India

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Responsible for creation small pack order. Following up for Estimated dispatch date from Singapore and thus, updating to customers.
Responsible for creation of free of orders in SAP as well as replacement order for the defective parts supplied to the customer from Singapore warehouse.
Sales Order closure monitoring and on time action
Support Regional coordinators and KAM for customer like Reliance & others.
Support and Assist in driving regional Small pack performance improvement
Dashboard support to increase the visibility of SP orders, backlog and Ach et
Bridge the gap between Order execution until fulfillment between all related functions
Align and Excel in Region Business Quarterly forecast
Drive Digitization to next level by implementing appropriate tools
MIS Update & Customer coordination -
Order Entry to Invoice cycle time improvement
Service Contract Quote Renewal & Service Contract Processing & monitoring on regular basis
Invoice disputes with Customers should be completed within 3 days
Key account management for major client
Focus on improvement from Clear Order entry timelines across processes.
Responsible for handling Reliance customer. Processing orders, creating Advance shipment notification on portal once packing list received from manufacturing site.
Follow up for ASN approval. Thus, amending same as per customer requirement.
Once approve coordinating with Singapore team to release shipment & Sending final invoice to customer after shipment.

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