Associate Customer Service

Year    Gurgaon, Haryana, India

Job Description


: 100% of production time to be spent logged in on calls or web chat Answer calls, chats & mails with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Focus on First Call resolution & accurate research initiation Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA\'s & targets Adheres to Customer Service Attendance & Accountability policies Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Qualifications: Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Location: This position can be based in any of the following locations: Gurgaon

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Job Detail

  • Job Id
    JD3205686
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Gurgaon, Haryana, India
  • Education
    Not mentioned
  • Experience
    Year