Job Description

Job Title: Client Relationship AssociateExperience : 0-2 yearsLocation : BakrolJob Summary:We are seeking a proactive and well-spoken Customer Experience Coordinator to support our Service Team by following up with customers after service or installation is completed. The ideal candidate should have strong communication skills, a customer-first attitude, and a structured approach to collecting feedback, identifying service gaps, and supporting lead generation.Key Responsibilities:- Conduct regular post-service follow-up calls with customers to gather feedback on their experience. - Maintain a quarterly touchpoint schedule to ensure ongoing engagement with existing customers. - Identify potential sales leads or upsell opportunities during follow-up conversations and pass them to the sales team. - Collaborate with Service Engineers to relay customer concerns or service gaps in real-time. - Prepare and present customer feedback reports and key observations to the management on a monthly or quarterly basis. - Maintain accurate records of all customer interactions in the CRM or designated system. - Support other customer-related initiatives as guided by the management.Required Skills and Qualifications:- Minimum qualification: Graduate in any discipline. - Excellent verbal and written communication skills in [English/Local Language(s)]. - Strong listening and interpersonal skills. - Customer-focused mindset with attention to detail. - Basic computer knowledge (MS Office, Excel, and email). - Ability to multitask and work with different teams (Service, Sales, etc.). (ref:updazz.com)