Associate Csat
Year New Delhi, Delhi, India
Job Description
Associate \xe2\x80\x93 CSAT
From 3 to 5 year(s) of experience
9 Not Disclosed by Recruiter
New Delhi
or
Roles and Responsibilities About the Role:
This is a Central Customer Experience Strategy Role to drive improvement of Customer Net Promoter Score.
Key Responsibilities:
Deep understanding of Contact Centre Operations, C-SAT & NPS
Exp: 3-5 years of conducting and driving NPS/C-SAT
Understanding of Customer Data (NPS) to draw actionable insights
Conduct customer feedback and derive insights to optimize the user experience
Be the point of contact to drive and conceptualize the journey of moving from Good to excellent in-terms of
customer satisfaction
Build NPS improvement road-map with a horizon of monthly and quarterly plans
Monitor campaign wise performance and share report on a daily/weekly/monthly basis
Ensure improvement and sustainability of processes based on Survey Findings
Work closely with various teams to plug areas of opportunity into the Service and Close Loop
Role:Customer Success, Service & Operations - Other Salary: Not Disclosed by Recruiter Industry:NBFC Department:Customer Success, Service & Operations Role Category:Customer Success, Service & Operations - Other Employment Type:Full Time, Permanent
Key Skills
NPSCustomer DataC-SATCustomer Experience Strategy
Education UG:Any Graduate
Company Profile
SKILLVENTORY
A Leading RPO
Recruiter Name:Sonali Dounde Contact Company:SKILLVENTORY Telephone:+91-XXXXXXXXXX
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Job Detail
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Job IdJD2979014
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNew Delhi, Delhi, India
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EducationNot mentioned
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ExperienceYear