Job Description

Job Category: PMG-Channel Development (CRM)
: Education Qualification Bachelor Degree
Primary Responsibilities
Deliver extraordinary customer services by responding to customer concerns through email
Process customer query/request/complaints in a timely and comprehensive manner to ensure customer satisfaction
Document each customer's question or problem as well as the resulting answer or solution
Document necessary account information and offer custom solutions that benefits the customer
Gather relevant information from customers as required and update it accurately to facilitate the resolution process
To manage all daily tasks and duties related to the process with strict compliance to guidelines
Persuade in getting feedback from customers to improve our processes, products and customer experience
Identify, escalate priority issues and report to the Supervisor on floor
Out call customers professionally and respond to customer queries and complaints.
Follow-up with internal stake holders wherever required
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Maintaining a positive, empathetic and professional attitude toward customers at all times
Preferred Experience Previous experience in Email customer support role (preferably NBFC/Bank email process)
Relevant Experience 0 to 3 Years
Location Thane - Maharashtra
Grade J Grades
Role Customer Service Agent - Email

Skills Required