Job Description

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The Chief Administrative Office (CAO) is comprised of multiple global functions that support JPMorgan Chase\'s businesses in 60 countries, including Finance & Business Management (F&BM), Global Real Estate, Global Security, Document & Business Solutions, Global Supplier Services, CAO Strategic Initiatives, Corporate Aviation, Corporate Insurance, Amenity Services, Firmwide Business Resiliency, and Firmwide Business Workforce Strategy. CAO colleagues around the world are helping the company work better, faster, cheaper and safer. We protect and support employees providing a multitude of critical services across the firm\'s global operations.

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

This role sits within the CAO Control Management team supporting the Global Supplier Services - Corporate Third party oversight program. The role will support the function with managing and reporting on the operational risk environment. The team partners with business and operations executives, control teams, CCOR risk/compliance, audit, technology, corporate sectors and other lines of businesses in the identification and mitigation of operational risk.

Global Supplier Services brings together Sourcing, Third Party Oversight, Procurement Operations, and Accounts Payable into one team. This group of more than 800 employees manages the source-to-pay processes for JPMorgan Chase and provides a governance model which includes strong risk management practices, enhanced performance monitoring, greater scale and strong client engagement. This position is responsible for the GSS Third Party Oversight control environment, including issue identification, escalation, remediation and validation; reporting, metrics and root cause analysis; and partnering with Operational Risk, Compliance and Audit.

Control Management focuses on four areas:

• Control design and expertise
• Risks and controls identification/assessment
• Control breaks and resolution
• Control governance & reporting

Role Responsibilities:

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Add unique aspects to this job here (e.g., specialized technology, business knowledge, governance travel requirements, and regional responsibilities
• Support the firmwide outsourcing risk stripe in adoption of consistent risk practices to manage supplier failure risk
• Provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation

Qualifications:

• Bachelor\'s degree or equivalent experience required
• 8+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Proficient knowledge of risk management in outsourcing
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

• Understanding root cause / identifying control breaks
• Developing timely and sustainable solutions
• Analyze metrics for emerging risk
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Desired Skills:

• Business knowledge - ability to understand the business / knowledge of regulation surrounding business and strong orientation with the Outsourcing program
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Process analysis / design acumen - ability to understand a process and associated risk to inform control design
• Implementation skills

• Writing Action Plans, Procedures
• Change Management
• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

JPMorgan Chase