Job Description

We are looking for an Associate Content Ingestion Analyst to help establish a new operations team in Chennai, India. This role will report to a Content Ingestion Manager and will present opportunities to work with multiple ProQuest product lines (PQIS, Dialog, Alexander Street) supporting a variety of manufacturing systems and content types. About you Bachelor\'s degree plus at least 1 year experience in a technology-focused or professional services firm, or equivalent combination of education and experience. Ability to communicate effectively with external contacts via telephone and written communication forms (email, etc.). Strong technical skills, with ability to quickly learn new software. Strong working knowledge of Microsoft Office products. What you will be doing in this role... Monitor the currency and completeness of serial publications ingested through a variety of processes (web-harvest, FTP delivery, email, hardcopy, etc.). Communicate with publishers and other content owners to ensure content delivery and resolve content issues. Perform content corrections and resolve errors in the ingestion process. Update internal tracking systems. Contribute to problem solving, collaboration, process improvement, and information sharing. It would be great if you also had.... Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role. Graduate coursework or equivalent experience in Publishing, Business, Library/Information Science, and Customer Service. Experience working with periodicals, periodical acquisitions or a related area. Understanding of delivery methods for electronic content (i.e.: FTP, Web, RSS, Email) and various media storage methods and devices. Understanding of data formats for electronic content (i.e.: TIFF, JPEG, GIF, PDF, HTML, SGML, XML, ASCII, MARC). Knowledge of ProQuest\'s products. About the Team You will be working with an established North American ingest team that regularly collaborates with content owners, product managers, editorial teams, systems administrators, and manufacturing staff to ensure that our content supports product and platform needs. Hours of Work 9 hours in IST (including one hour break) Note - Need to be flexible working afternoon hours in order to overlap with the North American team for training/collaboration is desirable. At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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