Job Description

Designation

ASSOCIATE CONSULTANT

No. of Positions

1

Experience

7-9 Years

Skill (Primary)

CFS-SERVICENOW-TECHNICAL CONSULTANT

Qualification

B Tech

(Posting).

: Service-Now DeveloperLevel-1 Relevant Experience: 1-2 yrs Candidate should have good Admin/Configuration/Development level knowledge of:- Incident, Problem, and Change Management, Release and Knowledge Management User Administration: - Creation of user, roles, assignment groups. Reporting: - Import or export of data. Development of Form Customization, Business Rule, Client Script. Understanding of ITIL Concepts. Level-2 Relevant Experience: 2-4 yrsCandidate should have good Admin/configuration/Development knowledge of:- Incident, Problem, change, Release and Knowledge Management, Asset management and CMDB Creating Service Requests Hands on experience with client scripts and business rules. Content Management: - developing ESS page. Hands on with UI Actions / UI policy / Access Control Lists, etc. Overview of integration:- LDAP integration and Overview of Web-services. Use of Record producers to create Incident and Problem. Update sets to move customization from Dev. to Production Instance. Workflow editor to design workflow of various modules and for triggering of various events.Level-3 Relevant Experience: 4+ yrsCandidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI Actions / UI policy / Access Control Lists, etc. Writing various Server side scripts using Script Includes. Configured License Management module for necessary Compliance check. Used ACL s for controlling the security mechanism in Service Now Domain Separation and designing the Process and data flow within various domains Experience with Web technologies/AJAX Developing Composite Service Requests within Service catalog Module Experience in different Integrations using web-services / MID Server, etc. Configuring complex reports Understanding and debugging of system logs (1.) To analyze the assigned PSorCI (production supportorcontinuous improvement) incidents and propose solutions (2.) To design and develop the module based on client specifications. (3.) To interact with the client and other functional teams for gaining understanding of the technical requirements. (4.) To participate in team meetings. (5.) To test the created technical modules and deploy them in client environment for successful go-live.

HCLTech