Job Description

Designation

ASSOCIATE CONSULTANT

No. of Positions

1

Experience

4.5-8 Years

Skill (Primary)

CFS-Platform Engineering-Active Directory

Qualification

B-Tech

(Posting).

"Job Responsibility Weightage(%)To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders 10To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced 15To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning 20To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. 25To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA 30" (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

HCLTech