Job Description

Roles & Responsibilities:

? Communicate effectively with clients via phone, email, and other channels to understand their service needs.

? Provide expert consultation on attestation, apostille, and translation services, including process guidance and documentation requirements.

? Offer step-by-step support to clients throughout the service lifecycle, ensuring clarity and transparency.

? Proactively follow up with inquiries and work towards converting leads into confirmed business.

? Coordinate logistics for the pickup and handling of client documents, ensuring timely and secure transfers.

? Deliver regular updates to clients regarding the status of their requests, maintaining trust and satisfaction.

? Ensure service delivery meets the company's quality standards, with consistency and accuracy.

? Address client feedback and queries promptly, ensuring effective resolution and continuous improvement.

? Collaborate closely with internal departments (operations, logistics, customer service, etc.) to ensure seamless end-to-end service execution

Job Types: Full-time, Fresher, Internship

Pay: ?15,000.00 - ?18,000.00 per month

Schedule:

Day shift Morning shift
Work Location: In person